// B2B SaaS
A support copilot that handled the questions humans shouldn't have to.
An in-product AI copilot, grounded in the company's own docs and ticket history, that resolved routine questions instantly and freed the team for the hard ones.
Illustrative example — not a real, named client engagement
B2B SaaS · A B2B SaaS company
60%
of routine tickets deflected
Instant
answers, 24/7
5 wks
from kickoff to launch
/01The challenge
What was at stake.
A growing SaaS team was drowning in repetitive support tickets. Customers waited hours for answers that already existed in the docs, and the team had no capacity for the genuinely hard problems.
/02The approach
What we did.
- Discovery to map the highest-volume, lowest-risk question types
- A RAG pipeline over their docs, changelog and resolved tickets
- Output guardrails, evals and a confident hand-off to humans
- Shipped in-product behind a feature flag, then rolled out by cohort
Stack
Next.jsAnthropicpgvectorTypeScript
Ready when you are
Let's build the thing.
Tell us what you're building and we'll come back with a plan, a price and a date. No obligation, no jargon.