// B2B SaaS
A support copilot that handled the questions humans shouldn't have to.
An in-product AI copilot, grounded in the company's own docs and ticket history, that resolved routine questions instantly and freed the team for the hard ones.
How do I reset SSO for my whole team?
Copilotdocs/sso.mdhelp/admins
60%
of routine tickets deflected
Instant
answers, 24/7
5 wks
from kickoff to launch
/01The challenge
What was at stake.
A growing SaaS team was drowning in repetitive support tickets. Customers waited hours for answers that already existed in the docs, and the team had no capacity for the hard problems.
/02The approach
What we did.
- Discovery to map the highest-volume, lowest-risk question types
- A RAG pipeline over their docs, changelog and resolved tickets
- Output guardrails, evals and a confident hand-off to humans
- Shipped in-product behind a feature flag, then rolled out by cohort
Stack
Next.jsAnthropicpgvectorTypeScript
Ready when you are
Let's build the thing.
Tell us what you're building and we'll come back with a plan, a price and a date. No obligation, no jargon.